After Sales Service
Customer service is important to us and your satisfaction is our motivation. Our service team therefore offers you an "all-inclusive service package" in order to provide you with the best possible support in the daily operation with your FRITSCH machine. Due to the flexibility of our entire service range, they can be coordinated to meet your individual needs and wishes.
Place your trust in us and benefit from our long-term experience. We will be there for you whenever you need us.
24/7: Service around the clock? Your concerns are important to us and even in case of an emergency: don't worry as technical phone support is at your disposal at any time day and night in English and in German language.
Spare parts: Do you require any spare parts or would you like to have critical parts in stock? We offer you high-quality FRITSCH original parts at attractive prices. Furthermore, a large range of our spare parts can be delivered within a short period of time.
Repair on site: Are you looking for a specialist to repair your machine? No problem - our service team of trained and authorised specialist staff helps you to repair your machine quickly and professionally on site in order to secure your production.
Remote diagnosis: Are you looking for a quick and easy fault diagnosis? Our technical support team establishes an online connection to your line and helps you to diagnose and rectify the fault.
lnspection: Unplanned breakdowns and consequently loss of production can be easily avoided. We check your machine for possible weak points using specific checklists. Are you looking for an even easier solution? Sign our inspection contract and we will notify you when the next inspection is due.
Maintenance: Even the best technology requires regular checks and maintenance. Ensure the quality of your products as well as the long-term value and performance of your machine with regular maintenance carried out by qualified and experienced specialist staff.
Inhouse repair: Do you need larger or more complex repairs or modifications of your machines? In this case, we also offer you the possibility of a repair on the premises of FRITSCH in order to ensure a quick and professional overhaul using the best possible equipment.
Training: Would you like to deepen your knowledge of your FRITSCH machine or develop new products? Our team of experienced technicians and dough technologists are pleased to advise you on site or at our FRITSCH Technology Center in order to answer all of your questions.
Retrofit: Retrofitting of machines and industrial lines to improve the availability and efficiency of your lines. Exchange of discontinued parts against new and current available parts.